Product Support,

Over de werkgever

For a company, located in Sittard (the Netherlands), Surge is looking for the right candidate for a Product Support-position.

The company

This company provides infrastructure and services for digital media advertising across the globe.

Since this company is growing rapidly, it is looking for energetic, and passionate team members to join the company on its quest to revolutionize the world of digital media.


You will be the first line of help to customers. And you are proactively searching for a solution for the problems of these clients. This could mean that you yourself are aiding the client, or that you need to work together with your colleagues to fix this issue. Communication is key!

In time your skills and powers will grow, in order to become a Product Owner. Then you will be responsible for having a vision of what stakeholders wish to have built, and to convey that vision to the scrum team(s).

This company is looking for a customer focused, client driven Product Support who can get things done!

You already accomplished

• HBO degree or equivalent work experience.

• Willing to learn everything about software development.

• Knowledge how to handle data (or willing to learn).

• Fluent in Dutch and English (in speech and writing).

• SQL-knowledge is a big plus.

• Good analytical and problem solving skills

• Flexible, personable attitude with the willingness to go the extra mile

• You love technology, and you know ‘all’ about the internet.

Your responsibilities

• Check if there are customers who have questions or need help. You provide support to users / stakeholders to help them to tackle their issues.

• You check if you are in control: keeping track of the communication, and deliver the insights on the agreed deadlines. If you need help you will reach out to the other colleagues in your team / department.

• More in detail;

    o Support for the in-house applications

    o System admin of the applications

    o Explain (new) functionality and train users when needed

    o Write documentation

• And there are always projects you can join, and help to make these a success!


• A chance to join the fastest growing industry in the world.

• A highly dynamic organization.

• Power over the way you work in small self-managing teams (Scrum, Kanban, etc.).

• Opportunity to grow into a Product Owner role.

• An honest wage and great secondary’s.

• Continuous learning.

• Fun & passion!



Leo Berghof +31 43 321 71 71